Moments so Far ...

Viveks personal had given up and said the LG technician would only come on Monday. I decided to try my luck with LG's customer's care service. I called them yesterday and they promised the technician will call me today at 11 AM. It was obvious that the call would not come. I gave a grace period of a hour and called them at 12:30 again, empowered by the complaint number. The lady said she has already informed the technician and he would have called by now. I could have said Pinch me to believe that. Again I held my sanity till 5:30 PM and called them back. Now showed some impatience and anger. He gave me the technician number and said he would come by 6 and that he would call me back now. I gave 5 mins grace period now and called back the number provided. You guessed it, the phone was busy. I started to believe's Vivek's prophecy as they would know LG better. To my surprise the technician did call me at 5:50 and told me he was at Marathahalli and would take about an ...

Vivek's washing machine LG : WM3431HS All-In-One Washer and Dryer TITANIUM delivery service is poor. They took away the old washing machine and left the new one packaged and in living room. When I called up Mr. Narayana of Vivek's JP Nagar 2nd phase, Bangalore showroom, here were his responses We are very busy these days and it is not our responsibility to unpackage and install the machine at location of your choice in your house. You don't like the package, Is it not looking good? I will inform LG tomorrow and they dont work on weekend so they can only come on Monday. They generally respond in 24 hours. Would you like to buy some accessories with the machine? So, next time when you buy at Viveks understand their definition of service.  I saw the LG customer care number 1-800-180-9999 on the cardboard package and called them. He said he was sorry for the inconvenience caused. He did not care to take the details on the dealer and thus I dont think LG has any policy...