Friday, December 25, 2009

Buy washing machine in Bangalore Viveks

Vivek's washing machineLG : WM3431HS All-In-One Washer and Dryer TITANIUM delivery service is poor. They took away the old washing machine and left the new one packaged and in living room. When I called up Mr. Narayana of Vivek's JP Nagar 2nd phase, Bangalore showroom, here were his responses

  1. We are very busy these days and it is not our responsibility to unpackage and install the machine at location of your choice in your house.
  2. You don't like the package, Is it not looking good?
  3. I will inform LG tomorrow and they dont work on weekend so they can only come on Monday. They generally respond in 24 hours.
  4. Would you like to buy some accessories with the machine?
So, next time when you buy at Viveks understand their definition of service. 

I saw the LG customer care number 1-800-180-9999 on the cardboard package and called them. He said he was sorry for the inconvenience caused. He did not care to take the details on the dealer and thus I dont think LG has any policy of discontinuing service with a dealer branch if they provide poor service to their end customers. He promised that I will get call from their technical staff tomorrow at 11 AM.

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