Skip to main content

BSNL landline and State bank of india bill payment service

By
It has been a collaborative effort from both  BSNL(Government led telecom giant in India) and SBI (State Bank Of India) to cause hassle to pay their landline and broadband bill.

SBI had a nice feature to make online payments for utilities like electricity and phone. I was using it for a long time. Once they delayed payment of electricity bill (BESCOM) and BESCOM promptly cut the electricity disregarding years of timely payments and loyalty.

Anyways, with lot of effort and a little pain the BESCOM guys did turn up late in night at about 11 PM to fix the line, I ended up paying the bill three times over three different mediums. On top of that, they were asking money for chai-pani , a common term for corrupted officials to get extra payments. Recently, the their office in RBI layout has stopped taking payments from 1000 plus residents of Brigade Gardenia. They were able to take payments till last months, now we have to find the nearest Bangalore one center or go to BESCOM office in JP Nagar 1st phase.

Initially SBI had issues for not allowing delayed payments, I raised a ticket and over period of time it got resolved. Its like post-dated cheque wherein you pay your bill just before the deadline. I was happy and was sincerely using their service till BESCOM incident and then stopped paying it from them since then. Their online as well as telephone support was clueless and of no help.

For past six months, BSNL is not updating their landline bill on SBI online payment site, or its other way. Whatever it is, it is pointless calling BSNL because I have already given a written complaint and their telephone support is non-existent. So, I was pinning hope on SBI but here's the snapshot of their "Customer care" service .

Nature of issue Unable to Pay bill
Ticket logged on 07/01/2013
Status In Discussion
Remarks The BSNL Bangalore bill is not presented since september. I have lost connection because of delayed payments.
Solutions and Discussions
From Dated Solutions
Customer Support Team 07/01/2013 We thank you for banking with us. The issue has been taken up with our concerned team. We expect to resolve this issue at the earliest. We regret for the inconvenience caused to you.
my comments 08/01/2013 Do you have a timeframe for earliest because I do not want to be disconnected this month also?
my comments 15/01/2013 can you explain what is "In Discussion" status of issue? Its been almost a week, do you want me to use your billing services or not? I have stopped using it for BESCOM and will do so for BSNL too because its becoming increasing unreliable.
my comments 17/01/2013 10 days in discussion, what is the use of this ticketing system if you cannot update it in real time. Will you hassle with BSNL if connection is dropped off this month also. Looks like bill payment is becoming a useless service too. Need to get more reliable alternative.
Your Feedback

Its been 11 days now, status is still "in discussion". Wake up before your customers start dumping you for alternatives...

How have your experience been with online payment services?
Labels:

Comments

Post a Comment

Popular posts from this blog

Success is exchange of energy

By
The definition of success is very elusive. It means different things in different phases of life to different people. When I was in school and college it was to pass somehow. When I was in 12th it was to get into engineering somehow. When I was in job it was to make more money anyhow. When you were in marriage it was to demand happiness and feel proud in pronouncing to yourself that every act of a frustrating job was for the sake of family and their well being. I was focusing on doing. I was focusing on achievement. So whenever I reflected back in life I always felt less. I could have been an IITian, I could not crack CAT. I could not join an organization during their early stock offer days. I could not go to US and earn in dollars. I simply missed doing too many things.  Now I feel lack of achievement. Now I feel lack of doing. Did I miss out on something while I was undergoing all this doing? Why was I nervous all this while? Why did one achievement led to other? Why...
4 comments
Read more

तुम दीन नहीं हो - live ashtavakra commentary by Sri Sri Ravishankar ji

By
तुम वही हो. तुम सूर्य कि किरण नहीं, तुम उस किरण का विस्तार हो. तुम सूर्य हो.  जिस प्रकार सूर्ये अपनी किरणों को हर खिड़की के माध्यम से हर घर मैं भेजता है, उसी प्रकार परमात्मा अपनी पूर्णता को छोटी छोटी आत्मायों मैं भेजता है.  यह बात दूसरी है कि जब आत्मा अपने पुर मैं वास करने लगती है, अपने शरीर रुपी घर मैं रहने  लगती है तो भूल जाती है कि वह सिमित नहीं है, उसका विस्तार ही परमात्मा है.  लेकिन घर मैं घुसने के बाद आप कांच के टुकड़े मैं सूर्य का प्रतिबिम्ब देखते हो ओर अपने आप को सिर्फ एक किरण मात्र समझने लगते हो. जरा बाहर झाँक कर भी देखो, सूर्य का अनुभव तो करो. तुम्हारे आस पास भी वही सूर्य का अंश है. तुम्हारे पड़ोस मैं भी वही सूर्य कि किरण है, तुम्हारे गाँव मैं जो रिश्तेदार हैं वहां भी वही सूर्ये है. सूर्य कोई भेद भाव नहीं करता. तुम क्यूं ऊँच- नींच मैं पड़े हो.  तुम्हारे दुःख का कारण  क्या है. तुम गुरु से तो मिले हो. तुमने गुरु को साक्षात् किया है. लेकिन तुम संपूर्णतः यह निश्चय नहीं कर पाए हो कि येही सत्य है. पूरे भरोसे कि कमी होने से ही दुःख होता है....
Post a Comment
Read more

सोहम का महत्व - live ashtavakra by Sri Sri RaviShankarji

By
मैं वही हूँ. न मैं त्रितिये व्यक्ति मैं हूँ, न द्वितीये व्यक्ति मैं हूँ. मैं खुद खुदा हूँ. सो हम. यह नाम तुम्हे दिया गया है. यह तुम नहीं हो. एक बार एक संत जंगल के बीच मैं अपनी झोपड़ी मैं थे. तब वहां कोई ढेर सारा खाना लेके आ गया. उन्हें हैरानी हुई कि ऐसा क्यूं हुआ. तभी वहां ३-४ लोग आये ओर उनसे कहा कि हम भूखे हैं, हमें भोजन चाह्यिये. संत  ने कहा कि मिल जाएगा. वह लोग हैरान हुए ओर कहा कि यहाँ तो कुछ नज़र नहीं आता है. तब संत ने कहा कि "सच है कि मेरे पास कुछ नहीं है, लेकिन मैं जिसके पास हूँ उनके पास सब कुछ है. "   माँ बच्चे  को जन्म देने से पहले ही उसमें दूध आ जाता है. प्रकृति का नियम है कि जहाँ प्यास होनी होती है वहां पहले से पानी व्याप्त होता है. यह दूसरी बात है कि आपको  दीखता नहीं है.   आप पूर्ण हो क्यूंकि आप पूर्ण से बने हो ओर पूर्ण मैं रहते हो ओर पूर्ण मैं जाना है. पूर्ण मैं से पूर्ण को निकालने से क्या पूर्ण अधूरा हो जाता है. आप अकेले से बोर क्यूं होते हैं, क्यूंकि आप ने अपने आप को नीरस कर दिया है. आपके पास जिस परमात्मा को होना था वह आपको कहीं ओर दीखता...
Post a Comment
Read more